Pets At Home Reviews
(Rated by 1702 users)
Are you looking for ways to save money when shopping at Pets At Home. Our Pets At Home coupon codes can help you do just that! Over 1702 customers have already used our coupons to save an average of $62 with Pets At Home discount codes. There are currently 22 coupons available, so now is the perfect time to join in on the savings.
Are you looking for ways to save money when shopping at Pets At Home. Our Pets At Home coupon codes can help you do just that! Over 1702 customers have already used our coupons to save an average of $62 with Pets At Home discount codes. There are currently 22 coupons available, so now is the perfect time to join in on the savings.
Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Klarna
- Venmo
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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8
%OFFOverall Rating
4.5
Base on 1 Review
Ratings by Feature
Ratings by Feature
- Customer Service5.0
- Return Policy5.0
Recent Customer Reviews (1)
Deirdre Koca
View replies
Pets At Home Pricing
dog food
£8.50 - £49.99
Monthly flea and worm health plans
starting from £5
Payment Methods
Accepted Payment Options:
Prices for items on Petsathome.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Klarna
Venmo
Payment Process
- Payments can be made online during the checkout process.
- For Pets At Home credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Pets At Home Pros & Cons
Pros
1
Effective Advertising: When posts are actually posted, advertising is effective.
2
Good Products: Pets At Home offers a great range of products.
3
Great Product Range: The variety of products available is a significant advantage.
4
Wide Range of Products: Offers a variety of pet supplies, including food, toys, accessories, and health products for different types of pets.
5
Convenient Online Shopping: Easy-to-navigate website with home delivery options and in-store pickup.
6
Customer Service: Generally positive feedback on customer service, with quick responses and helpful staff.
7
Grooming Services: Provides grooming services for pets, which are appreciated by many customers.
8
Loyalty Program: Offers a loyalty program with discounts and exclusive offers for members.
9
Health Plans: Monthly flea and worm health plans starting from £5, with products from trusted brands delivered straight to your door.
10
Pet Insurance: Offers pet insurance through Petplan, covering a wide range of illnesses and injuries with no penalty for claiming.
11
In-Store Services: Over 450 PetCare Centres nationwide and 140 standalone vets, ensuring accessibility and convenience.
12
Expert Advice: Provides expert advice on pet care, nutrition, and health through various channels, including in-store consultations and online resources.
13
Regular Promotions: Frequent discounts and promotions on a wide range of products, helping customers save money on pet supplies.
CONS
1
Poor Customer Service: The majority of users are dissatisfied with the customer service, with 60% suggesting it needs improvement.
2
Delivery Issues: Items often arrive damaged, and there is a lack of transparency in the complaints system.
3
Online Order Mistakes: Incorrect orders are common, and the website chat and email systems are frequently unresponsive.
4
High Price Level: Consumers find the price level of Pets At Home to be high.
5
Bad Service: Many customers have reported bad service experiences, including unresponsive customer service and poor communication.
6
Employee Concerns: Employees have reported issues with management, lack of team feeling, and high stress levels.
7
Customer Complaints: Customers have experienced rude service, damaged products, and unfulfilled orders.
Pets At Home Features and Benefits
Features
Effective Advertising
When posts are actually posted, advertising is effective.
Good Products
Pets At Home offers a great range of products.
Great Product Range
The variety of products available is a significant advantage.
30-Day Return Policy
Allows customers to return purchases if not completely satisfied, within 30 days with proof of purchase, items unused in original packaging.
Free In-Store Collection
For orders £45+ paid online by 8pm, collect free next day from 2.30pm in chosen store.
Home Delivery
Up to 2 working days, standard £2.95 or free over £45, next day £4.95 if ordered by 8pm.
Wide Range of Products
Offers a variety of pet supplies, including food, toys, accessories, and health products for different types of pets.
Convenient Online Shopping
Easy-to-navigate website with home delivery options and in-store pickup.
Customer Service
Generally positive feedback on customer service, with quick responses and helpful staff.
Grooming Services
Provides grooming services for pets, which are appreciated by many customers.
Loyalty Program
Offers a loyalty program with discounts and exclusive offers for members.
Health Plans
Monthly flea and worm health plans starting from £5, with products from trusted brands delivered straight to your door.
Pet Insurance
Offers pet insurance through Petplan, covering a wide range of illnesses and injuries with no penalty for claiming.
In-Store Services
Over 450 PetCare Centres nationwide and 140 standalone vets, ensuring accessibility and convenience.
Expert Advice
Provides expert advice on pet care, nutrition, and health through various channels, including in-store consultations and online resources.
Regular Promotions
Frequent discounts and promotions on a wide range of products, helping customers save money on pet supplies.
Discounts and Promotions
Frequently runs promotions such as the 'New Lower Price' campaign with discounts on selected dog food brands.
Easy-Repeat Subscription
Provides at least 5% off every order, free home delivery on orders over £25, and option to collect from local Petcare Centres.